Refund policy

DisplayVault Return Policy

We offer a 30-day return period.
This means you can request a return up to 30 days after receiving your order.

Return Conditions

  • The item must be in the same condition as when you received it.

  • Unused, undamaged, with all labels attached and in the original packaging.

  • You must have proof of purchase or a receipt.

Return Shipping Costs

Return shipping costs are at your own expense,
unless the product is damaged, defective, or incorrectly delivered.
In those cases, we will fully cover the return shipping costs.

How to Request a Return

Please send an email to info@displayvault.nl to register your return.

Returns should be sent to:
Elstarstraat 17
1036 LH Amsterdam
The Netherlands

After approval, you will receive a return label and instructions.
Returns sent without prior approval may not be accepted.

Damages or Issues

Please inspect your order immediately upon receipt.
If the item is damaged, defective, or incorrectly delivered,
contact us immediately at info@displayvault.nl so we can resolve the issue quickly.

Exceptions

The following items cannot be returned:

  • Personalized or custom-made products

  • Gift cards or sale items

If you are unsure, please contact us before returning an item.

Exchanges

Would you like a different product?
The fastest way is to return the current product and then place a new order.

Statutory Right of Withdrawal (EU)

For orders within the EU, a legal 14-day withdrawal period applies,
during which you can cancel your order without giving a reason.
The return conditions listed above still apply.

Refunds

After we receive and inspect your return:

  • You will receive a confirmation email.

  • The refund will be processed within 10 business days to the original payment method.

Please note: it may take additional time for your bank or credit card company to process the refund.
If it has been more than 15 business days, please contact us at info@displayvault.nl.