Shipping policy

Shipping Policy

Last updated: 25-11-2025

We do our best to ship your order as quickly and carefully as possible. Below you’ll find all information about our shipping methods, delivery times, and costs.

Shipping Location

All orders are shipped from the Netherlands.

Shipping Destinations

We ship to the following countries:
The Netherlands, Belgium, France, Germany, Luxembourg, Spain, and Italy.

Shipping Costs

• Netherlands: €6.95

• Belgium, France, Germany, Luxembourg, Spain, and Italy: €11.95

Free shipping: On orders of €100 or more (valid for all shipping destinations).

Processing Time

All orders are processed within 2 business days.
Orders are not processed on weekends or public holidays.

Delivery Times

• Netherlands: 3–5 business days

• International: Up to 7 business days

Please note: Delivery times are estimates and may vary due to carrier delays.

Track & Trace

All parcels are shipped with Track & Trace via PostNL.
Once your order has been shipped, you will automatically receive an email with the tracking link.

Delayed or Lost Shipments

Experiencing a delay? Please contact our customer service team.
We will then initiate an investigation with PostNL.

Lost packages will be compensated in the form of a refund or a replacement shipment, depending on your preference and product availability.

Pre-order Items

At this time, we do not offer pre-order products.

Customs & Import Duties

There are no additional customs or import fees for the countries we ship to.

Questions?

Feel free to contact our customer service team. We are happy to help!